RETURN POLICY
Refund and Return Policy | AJ Auto Parts
At AJ Auto Parts, we stand behind the quality of our aftermarket auto parts and are dedicated to providing you with an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly through returns, credits, or exchanges.
Return and Refund Eligibility
30-Day Return Window: You have 30 days from the date your order is delivered to request a return, exchange, or store credit.
Item Condition: To receive a full refund or credit, returned products must be completely unused, unaltered, and in their original packaging, including all original documentation and components
Exclusions: Please note that final sale items, clearance products, and special custom-order parts are non-refundable and cannot be returned. AJ Auto Parts is not responsible for any product damage occurred when products are on-sold to any third parties and any damage to returned products during transit. This may decline the return request or revise the refund amount should this occur.
The customer would not get a refund, repair, or replacement if they,
- Changed their mind
- Ordered the wrong product
- Found the product cheaper elsewhere
- Were aware of the problem before buying the product
- Damaged the product by misusing it
- Used the product for a long time and the problem is caused by usual wear and tear
How to Initiate a Return
Return Authorization Required: Before sending any items back, please contact us at info@ajautoparts.com.au or call us at +61 403 598 251 to get official authorization. Please note that unauthorized returns cannot be processed.
Return Shipping: Customers are responsible for return shipping fees unless the return is due to our error (e.g., we sent the wrong part, or it arrived damaged). We strongly advise using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Product Exchanges
Need a different part instead? If you are within your 30-day window, contact us to arrange an exchange. Please note that all exchanges are subject to current stock availability.
Damaged, Defective, or Incorrect Items
Inspect Your Order: We highly recommend checking your parts as soon as they arrive. Please report any discrepancies, damages, or defects to us within 14 days of delivery.
Filing a Claim: If an item arrives damaged or faulty, please contact our support team immediately. Provide a brief description of the issue along with clear photographs so we can promptly arrange a replacement or issue a full credit/refund.
Processing Your Refund
Inspection & Approval: Once your returned item arrives at our warehouse and passes inspection, we will send you an email notification regarding your refund status.
Timeline: Approved refunds or account credits will be processed back to your original payment method or business account within 7 to 10 business days.
Need Assistance?
If you have any questions or need clarification regarding our policies, our dedicated support team is always ready to help. Reach out today for a smooth, hassle-free experience with AJ Auto Parts.
